SHIPPING AND DELIVERY POLICY

DELIVERY TIMELINE

Delivery Timelines vary for different products and an estimate is displayed next to the details of every product on the website. Customers are advised to check delivery estimates before adding the product to the cart.

SHIPPING METHODS AND COSTS

Shipping costs are displayed next to the shopping cart and again, right before the payment. Shipping charges could vary with the selection of product, shipping location and shipping method. We use postal services as well as reputed 3PL companies like DHL to ship orders to our customers. Available Shipping Methods and the corresponding charges are displayed at the time of placing the order. Here are the options that you might see, depending on your location:

  • Standard Shipping (Always Shown)
  • Expedited Shipping (If Available)
  • Global Shipping (For International Shipping Addresses)

TRACKING OF PACKAGES

We promise tracked shipping on all orders. As soon as your order is shipped, you will receive an email with live tracking information on the email ID provided at the time of placing the order.

UNDELIVERED OR LOST PACKAGES

In the event of a failed delivery attempt due to incomplete or incorrect shipping address, or even doorstep refusal, the product will automatically be returned back to our source warehouse. Any re-attempts or refunds will only be actioned after we receive the product and make contact with the customer to investigate the issue. In case your package is lost in transit, the shipping carrier will inform us and we will re-dispatch a fresh shipment.

INTERNATIONAL SHIPPING

We do not offer International Shipping at this time.

ISSUES WITH SHIPPING AND DELIVERY

Sometimes the carrier might prematurely mark orders as ‘Delivered’ leading to confusion at the customer’s end. In such events, you can either contact us or the carrier directly to resolve the issue. In the unlikely event of a delay in shipping your order, you are allowed to contact us via email and ask for an exact status of your order. We encourage customers to be aware of the delivery estimate before contacting us, so as to verify whether the presumed delay is concerning. We can be contacted on shop@thegoodstore.co.nz

We reserve the right to alter, modify or update the above policy at any point, without serving any prior notice to our customers. Such modifications are usually warranted to accommodate changes in laws and regulations, imposition of shipping restrictions or internal changes in our business.